Privacy Policy

Last Updated : October 2023

Cloth & Feather ("we," "us," or "our") is committed to protecting the privacy and security of the personal information of our customers. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your choices regarding this information. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of personal information when you interact with our online store:

1.1. Personal Information: We may collect information such as your name, email address, shipping address, billing address, and phone number.

1.2. Payment Information: When you make a purchase on our website, we collect payment information, such as your credit card details or other payment method information. Please note that we do not store your payment information on our servers.

1.3. Browsing Information: We collect information about your device and how you interact with our website, including your IP address, browser type, and browsing patterns. We may also use cookies and similar tracking technologies to gather this information.

2. How We Use Your Information
We use the information we collect for the following purposes:

2.1. Order Processing: We use your personal information to process and fulfill your orders, provide customer support, and communicate with you about your orders.

2.2. Account Management: We may use your information to manage your account, including processing account creation, login, and password reset.

2.3. Marketing and Communication: With your consent, we may send you marketing and promotional materials, including newsletters and offers. You can opt-out of these communications at any time.

2.4. Website Improvement: We use the browsing information we collect to analyse website performance, improve the user experience, and prevent fraud.

3. Sharing Your Information
We may share your information with third parties in the following situations:

3.1. Service Providers: We may share your information with service providers who assist with order processing, payment processing, shipping, and other functions necessary to operate our online store.

3.2. Legal Obligations: We may share information when required to comply with applicable laws, regulations, or legal processes.

4. Your Rights and Choices
You have the following rights concerning your personal information:

4.1. Access: You can request access to the personal information we hold about you.

4.2. Correction: You can update or correct your personal information.

4.3. Deletion: You can request the deletion of your personal information, subject to applicable laws.

4.4. Opt-Out: You can opt-out of receiving marketing communications at any time.

5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet can be guaranteed as entirely secure.

6. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

enquiry@clothandfeather.com.au or Cloth & Feather 17a Perry Street, Mudgee NSW 2850 Aust

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on our website.

8. Jurisdiction
This Privacy Policy is governed by the laws of Australia. If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia.

Cloth & Feather
ABN 91316450779
17a Perry Street, Mudgee NSW 2850 Australia