FAQs
How long will it take for my custom curtains, cushions, or blinds to be made?
We generally allow for 6 weeks, although turn around can often be faster.
Will the material /textile I choose look exactly the same as the sample I saw?
Yes, it will. Although it is worth noting that your chosen material may appear lighter or darker in rooms that are of a particular colour. This is where we invite you to use our expertise, so that we can help work through your options and choices.
Is delivery included in my purchase?
Yes, we deliver for free within a 50km radius of Mudgee.
If you live further away, please enquire with us directly as other arrangements may be able to be made. (Fee may apply)
Can I cancel my order?
You can cancel your order; however, you will not receive a refund for any custom deposits.
If your order is a custom-made creation, it has therefore been commissioned to suit your personal style and home or business and cancellation of an order like this will not result in a refund.
Do Cloth & Feather products have a warranty?
Yes – all our custom upholstery comes with warranty as does our drapery and blinds. Details are available upon request.
Do you offer fabric protection or waterproofing services?
Some fabrics come pre-treated for stain resistance, and these are backed by manufacturers warranties. We are also happy to arrange for additional treatments if required e.g., fire retardants for commercial projects.
Do you offer a mending or alteration service?
No, we do not offer a mending or alteration service.
Do you come to my home/business to measure for my curtains and blinds?
Yes. Every project requires an onsite visit to measure and create an accurate quote. Additionally, we will be able to confirm that product you have envisaged, and actual location are suitable. (eg is there a suitable surface and space to hang the blind or curtains track)
Do you sell premade curtains?
No, we do not sell premade curtains. Our service is customised every time, so that we can guarantee a proper fit, installation, and the best outcome for your specific needs.
Can you make curtains or other pieces with my own material?
No. We only make our custom creations with our materials so that we can guarantee quality control and outcomes.
Can I personally design my bedhead?
Yes. If you design it, we can make it and bring your totally distinctive design a reality.
Can you help me if I live more than 50km away from Mudgee?
Yes. We often travel for our clients, visiting towns, villages and properties throughout the Central West and Central Tablelands to ensure you can gain the service you deserve. Often, we will see a number of clients in one town over a period of a day, so please let your friends know and we can see them too.
Do you use eco-friendly, sustainable materials?
Yes. We are really proud to offer an exciting range of recycled fabric, by way of “eco” ranges. Not only are they beautiful, but they eco-friendly and hard wearing too.
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